Eligibility:
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Returns must be initiated within 30 days from the date of purchase.
Return Process:
To initiate a return, please contact our customer service team at sales@crystaldealsllc.com within the 30-day return period. Please provide your order number and reason for return. Our team will provide you with further instructions on how to return the item.
Return Shipping:
Customers are responsible for return shipping costs unless the return is a result of our error We recommend using a trackable shipping service to ensure that your return is received.
Refund Process:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the return is approved, a refund will be processed to the original method of payment within a reasonable timeframe.
Non-Returnable Items:
Certain items are not eligible for return, including perishable goods, personalized items, and gift cards. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately upon receipt for assistance. We will work with you to resolve the issue promptly